Conversational AI for customer service

Chatbot and voice bot platforms 10 companies

These platforms let a company build chatbots and voice bots that answer customers on WhatsApp, its website, its app and its phone line.

Enterprise BotEnterprise Bot sells a platform for chatbots that write their own replies with a language model, and sorts incoming customer emails.Bengaluru

Yellow.aiYellow.ai, founded in Bengaluru, is the largest Indian conversational-AI company. Its platform runs the chat and voice bots of banks, airlines and retailers.

gnani.aignani.ai, founded in Bengaluru, sells voice agents that speak Indian languages, help for human agents during calls, and analysis of each call afterwards.

AvaamoAvaamo, with engineers in Bengaluru, sells a phone menu that understands speech, so a caller can say what they want instead of pressing numbers.

EngatiEngati, with engineers in Bengaluru, sells chatbots for WhatsApp.

TwixorTwixor sells conversations that can move between chat, WhatsApp, email and phone, to Indian and South-East Asian companies.

CommotionCommotion sells voice AI that answers in real time, with one record of each customer built in.

OmindOmind, with engineers in Bengaluru, sells a suite covering a customer's contacts with a company across channels.

[24]7.ai[24]7.ai, an American company, sells chat and voice software for customer service.

TarsTars, a small Bengaluru company, presents itself as a chatbot builder.

The tech, explainedConversational AI platform

AI agents that resolve cases 8 companies

These AI agents read the customer's problem, look up the answer in the company's systems, take the action, such as booking a return, and hand over to a person only when needed.

Broccoli AIBroccoli AI, from Bengaluru, sells a voice agent that answers the phone, books appointments and takes messages.BengaluruHiring now

Neuron7.aiNeuron7.ai reads a company's past cases and manuals and tells the agent, human or AI, how the same problem was fixed before.Bengaluru

ASAPPASAPP, a New York company, sells an AI agent that handles a contact-centre call or chat from start to finish, using the company's own systems.

FiniFini, with engineers in Bengaluru, Delhi and Mumbai, sells AI support agents that read a ticket, find the answer and resolve it, for smaller companies.

GigaMLGigaML sells AI support agents that resolve tickets for smaller companies.

Robylon AIRobylon AI sells AI support agents that resolve tickets for smaller companies.

ShortLoopShortLoop, from Bengaluru, sells a voice agent that answers the phone, books appointments and takes messages.

West Technology GroupWest Technology, formerly Intrado, sells automated conversations to American hospitals and utilities, including appointment reminders for patients.

The tech, explainedAI customer service agent Knowledge management for customer service

How it all worksCustomer serviceA failed UPI payment, a missing parcel, a cracked screen.

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What's changing

Cases closed without a person.

Chatbots used to answer questions and pass the real work to a person. AI agents now complete the task themselves, such as refunding an order, and companies measure how many cases close with no person involved.