Help desk and customer success software

Help desk software 8 companies

A help desk turns every support request into a ticket, gives it to an agent, tracks it until it is solved, and keeps a website of help articles for customers.

FreshworksFreshworks was founded in Chennai as Freshdesk, a help desk sold to small companies around the world.Chennai · Hyderabad · BengaluruHiring now

ZendeskZendesk is the help desk most of the world's support teams know, with tickets, live chat, messaging and a help website. It has a large centre in India.Pune · Delhi NCR · BengaluruHired recently

HiverHiver, founded in Bengaluru, turns a shared Gmail inbox, such as a support address, into a help desk.

Kapture CXKapture CX, founded in Bengaluru, sells customer-service software to large companies in India and South-East Asia.

RichpanelRichpanel, with engineers in Bengaluru, sells a help desk built for online shops that answers 'where is my order?' questions itself.

ServiceNowServiceNow sells for customer service the same workflow software it built for IT tickets.Hyderabad · BengaluruHiring nowSee alsoIT service management (ITSM) and IT operations software

SalesforceSalesforce sells Service Cloud, the help desk of the largest companies. It has engineers in Hyderabad and Bengaluru for this work.Bengaluru · HyderabadHired recentlySee alsoCRM software

DevRevDevRev, founded by one of Nutanix's co-founders, puts the customer's ticket and the engineer's bug in one system.ChennaiHired recentlySee alsoWork management and knowledge platforms

The tech, explainedHelp desk software

Customer success software 2 companies

When one company sells software to another, it must get the customer started and make sure they keep using it and renew. This software tracks each customer's progress and health.

GainsightGainsight gives each business customer a health score from how much they use the product, so the seller knows who may leave.BengaluruHired recently

RocketlaneRocketlane, founded in Chennai, runs the projects that take a new customer from a signed contract to a working product.

The tech, explainedCustomer success software

How it all worksCustomer serviceA failed UPI payment, a missing parcel, a cracked screen.

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What's changing

The ticket is answered before anyone reads it.

AI agents now read new tickets, answer the common ones and draft replies for the rest. Help-desk companies are changing how they charge, from each agent's seat to each ticket the AI resolves.