Customer feedback and reputation management

Review and rating management 5 companies

Brands collect and check product reviews on their websites. Businesses with many branches track every star rating on Google and other sites, and reply from one place.

BazaarvoiceBazaarvoice collects, checks and shows ratings and reviews for the world's retailers and consumer brands.Bengaluru

ReputationReputation does the same for businesses with many branches, and adds surveys.Hyderabad

Ripple StreetRipple Street, with engineers in Bengaluru, runs a community of consumers who try and review a brand's product before it is launched.Bengaluru

BirdeyeBirdeye gathers every review of a business from every site in one place, so it can reply to each one and see a score for each branch.

CubeCube, with engineers in Bengaluru, manages reviews for businesses with many locations, with AI customer care.

The tech, explainedRatings and reviews software Online reputation management

Surveys and feedback analysis 2 companies

Large companies send surveys at every step and read every comment they receive, from tickets to app-store reviews, to find what customers complain about most.

EnterpretEnterpret, founded by Indian engineers, reads every comment a company receives, from support tickets to app-store reviews, and groups them by what customers are asking for.Bengaluru

MedalliaMedallia, with engineers in Pune, runs surveys for large companies and analyses what customers say in calls, chats and reviews.Pune

The tech, explainedCustomer experience management (CXM)

How it all worksCustomer serviceA failed UPI payment, a missing parcel, a cracked screen.

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What's changing

Feedback is read, not sampled.

Companies used to send surveys to a sample and read a few answers. AI models can now read every review, ticket and comment and report what matters most, so fewer surveys may be needed.