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Call analysis software 4 companies
These companies turn every contact-centre call into text, score how well the agent did, find common complaints, and suggest answers to the agent while the call is going on.
Level AILevel AI scores calls automatically, suggests answers to the agent during the call, and automates the work after it.Delhi NCR · Bengaluru
Observe.AIObserve.AI, founded by Indian engineers, turns every contact-centre call into text and scores it automatically, so supervisors can coach agents on real calls.
UniphoreUniphore, founded in Chennai, began as a speech-recognition company for Indian languages and grew into call analysis and automation for contact centres around the world.
VerintVerint sells call analysis, the older generation of this product. It has engineers in Bengaluru for this work.BengaluruSee alsoContact centre software (CCaaS)The tech, explainedConversation intelligence
How it all worksCustomer serviceA failed UPI payment, a missing parcel, a cracked screen.
See how it works →What's changing
Every call is now heard.
Software can now listen to every call, not a sample, and AI models can summarise each one and suggest what the agent should say next. The same tools increasingly measure AI agents as well as people.
Read moreConversation intelligence
Elsewhere in Customer service and CX:Contact centre software (CCaaS)Customer feedback and reputation managementField service and appointment booking software
Companies: ingrid's company map. Hiring signals: postings feed of 5 Nov 2026.