What this policy covers

This policy explains refunds and cancellations for passes on ingrid.fyi, operated by Gridilytic Pvt. Ltd. A pass opens every page on the site in full for a fixed time, and is paid once. The passes and their prices are on the membership page.

Refunds

A pass starts as soon as your payment is confirmed, and opens every page from that moment. Because it is a digital service delivered at once, a pass is not refundable once it has started.

If you believe you were charged in error, contact us with your payment reference and we will look into it.

Cancellation

Each pass is a one-time purchase, not a subscription. There is nothing recurring to cancel, and nothing renews by itself. A pass ends on its own when its time is up.

Failed or duplicate payments

If a payment fails, nothing is charged, and you can try again. If a payment was authorised by your bank but never completed, Razorpay returns the amount to you automatically.

If you were charged but no pass started, or you were charged more than once for the same pass, contact us with your payment reference. Where we confirm a duplicate or erroneous charge, we will arrange a refund of the affected amount through the original payment method.

Approved refunds are started within 5 to 7 working days of us confirming the request, and are always returned to the original payment method. How long the amount then takes to reach you depends on your bank or card issuer.

How to raise a billing issue

Email support@ingrid.fyi with your account email and the payment reference. We will acknowledge your request within 2 working days and tell you what happens next.