Cloud contact centre platforms 8 companies
These platforms answer each call or chat, send it to the right agent, show the agent the customer's details and record the conversation, all rented over the internet.
NiCENiCE sells CXone, the cloud contact centre of many of the world's largest companies. It began in call recording.PuneHiring now
Five9Five9 began with medium-sized American companies and moved up to large ones. Its Bengaluru centre builds much of its software.Bengaluru · ChennaiHiring now
GenesysGenesys is one of the three large contact-centre platforms. Its software ran inside a huge number of contact centres for years, and is moving to the cloud.Chennai · Bengaluru · HyderabadHired recently
TalkdeskTalkdesk, with engineers in Bengaluru, sells contact centres built for one industry, such as healthcare, banking or retail.BengaluruHired recently
LivePersonLivePerson, with engineers in Kolkata, began with web chat and now runs brands' conversations with customers in messaging apps.
AcqueonAcqueon, with engineers in Bengaluru, runs automated campaigns that call customers, instead of waiting for them to call.
SprinklrSprinklr puts social-media conversations and the contact centre on one platform. It has engineers in Gurugram for this work.Delhi NCRSee alsoPR, media monitoring and social listening tools
AvayaAvaya's older contact-centre systems still run a large share of the world's contact centres. It has engineers in Pune for this work.PuneHiring nowSee alsoUCaaS and cloud phone systemsContact centre staffing and quality 2 companies
A large contact centre must forecast how many agents it needs each hour, plan their shifts, score the quality of their calls and test that the system works.
VerintVerint forecasts how many agents a contact centre needs, plans their shifts and scores the quality of their calls. It also sells web feedback tools in Europe.Bengaluru
CyaraCyara places made-up calls and chats through a contact centre to check that everything works before real customers call.See alsoSoftware testing platformsPhone and contact centre software for smaller companies 4 companies
Smaller companies buy the business phone, the meetings and a simple contact centre in one product. Indian companies also rent phone lines and call handling over the internet.
ExotelExotel, founded in Bengaluru, rents phone lines and call handling over the internet, with no equipment in the office, and sells messaging tools that apps can call.BengaluruHired recently
SaaS LabsSaaS Labs, founded by Indian entrepreneurs, sells JustCall and Helpwise, the cloud phone and contact centre for small sales and support teams.BengaluruHired recently
DialpadDialpad, with engineers in Bengaluru, sells a business phone, meetings and a contact centre in one product, built around AI.BengaluruHired recently
NextivaNextiva sells phone, meetings, chat and a contact centre in one product to American small businesses.BengaluruSee alsoUCaaS and cloud phone systemsWhat's changing
Many contacts will never reach a person.
AI agents now answer a growing share of calls and chats completely. Contact-centre platforms are adding their own AI agents, so that people handle only the harder cases.
Companies: ingrid's company map. Hiring signals: postings feed of 5 Nov 2026.