Sending people out
Field service management, scheduling and dispatch, service parts and after-market, software for the trades
Take the broken air conditioner from the start of this Market Segment. Someone had to pick the technician, plan the day's route and make sure the spare part was in the van. The industry calls this field service management. Sending the technician out is called dispatch.
To fix the air conditioner, field service software picks the technician, plans the day's route with the part in the van, runs the job on the technician's phone and closes it with an invoice.
Syncronthe Swedish company, sells to machine makers. It handles their after-market: everything sold after the machine itself, such as spare parts and service. Syncron plans the spare parts and prices them. It handles warranty claims, and the field service for machines that sit in customers' factories. It has engineers in Bengaluru, and more job postings than any other company covered mainly in this Market Segment. (More on it in Market Segment 37.5, Industrial machinery and robotics, in Industry Vertical 37, Manufacturing tech.)
ServiceTitanruns the whole business of American tradespeople: plumbers, electricians and heating engineers. It books the call and dispatches the technician. The technician gives a quote on a tablet at the customer's door, and the customer pays the invoice. ServiceTitan has engineers in Bengaluru. (More on it, and on the building trades, in Market Segment 41.1, Construction tech, in Industry Vertical 41, Proptech.)
Zuper, Zinier and Swivlsell field service management to companies whose staff are mostly on the road. They handle the scheduling, the dispatch and the job on the technician's phone. Zinier also sells automation that plans the work for them. Zuper has engineers in Chennai, and Zinier and Swivl in Bengaluru.
SiteReconmaps a property from aerial images. So a landscaping company can measure and price a job without visiting the site. SiteRecon has engineers in Delhi. (More on it in Market Segment 41.2, Property and facilities management software, in Industry Vertical 41, Proptech.)
One company here is covered mainly in another Market Segment. Neuron7.ai reads the history of past repairs, and tells the technician how the same fault was fixed before. It has engineers in Bengaluru. (More on it in Market Segment 15.2, Conversational AI for customer service.)
Booking them in
Booking and business software for salons, spas, gyms and studios, and for venues and events
Now take the haircut from the start of this Market Segment. The salon's software shows the free slots, takes your booking, and bills you at the counter afterwards.
Zenotifounded in Hyderabad, sells the business software of salons, spas and medical spas around the world. A medical spa offers cosmetic treatments given by medical staff. Zenoti handles the appointment, the billing at the counter, the stock and the staff's commissions. It is one of the Indian software companies best known in its market abroad. It has engineers in Hyderabad.
Playlistis the company formed from Mindbody and ClassPass. It sells the booking software of fitness and wellness studios, and runs the app through which their customers find a class. It has engineers in Pune.
WellnessLivingsells the same kind of software for studios and gyms. It has engineers in Bengaluru.
ClubReady LLChandles the membership and billing of gym chains. It has engineers in Kolkata.
These four companies also appear where the customer's side of the booking is covered. So does Urban Company, which sends the beautician to the customer's home. (More on them in Market Segment 26.6, On-demand services apps, in Industry Vertical 26, E-commerce and D2C brands.)
One company here books venues instead of people. Momentus Technologies books the events, rooms and catering of convention centres and stadiums. It has engineers in Mumbai. (More on it in Market Segment 31.5, Event ticketing and sports booking apps, in Industry Vertical 31, Gaming.)
Glofox, now part of ABC Fitness, is covered in another Market Segment. (More on ABC Fitness in Market Segment 17.3, Point of sale (POS), in Industry Vertical 17, Payments.)
That is how the air conditioner got fixed and the haircut got booked. One kind of software sent the technician out with the right part. The other booked you in at the salon.
