UPI, the Unified Payments Interface, is India's public system that moves money from one bank account to another within seconds. You do not need a card, and no card network is involved. UPI is run by the National Payments Corporation of India (NPCI), an organisation set up by India's banks with the RBI's support.
Here is how a UPI payment works. Every bank account linked to UPI has a UPI ID, an address such as name@bank that points to that account. The payer opens a UPI app and scans a QR code or types the payee's UPI ID. The payer types the amount and the UPI PIN. The app sends the request through UPI to the payer's bank. The payer's bank checks the PIN and the balance, and debits the payer's account. UPI then tells the payee's bank to credit the payee's account. All of this takes a few seconds.
Inside each bank, a UPI switch receives every UPI request and passes it to the right system. The banks still settle with each other later. Several times a day, NPCI adds up what each bank owes every other bank, and only that net amount moves between them. You do not see this step. For you, the money has already arrived.
Take, for example, a vegetable seller with a printed QR code. A customer scans it and pays ₹60, and a soundbox beside the code announces the amount, so the seller does not have to check a phone.
Consider four friends who split a dinner bill. Each one sends their part to the friend who paid, using only that friend's phone number or UPI ID.
Say a company has to pay 2,000 delivery riders every week. A payouts platform sends each rider's earnings to the rider's bank account by UPI, in one batch.
How is UPI different from a card payment? A card payment travels through a card network, and the money moves between the banks at the end of the day. This is described in authorisation and settlement. A UPI payment moves the money between the two bank accounts in seconds. Other countries are now building similar real-time systems, and some are linking them to UPI.
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- Card network↗ In-store paymentsA card network such as RuPay now lets a RuPay credit card be used for UPI payments.
- UPI QR code and soundbox↗ In-store paymentsA tea stall's UPI QR code receives the payment, and the soundbox announces aloud "₹20 received".
- Payment gateway↗ Online paymentsA payment gateway shows UPI at checkout, and sends a collect request to your UPI app.
- Payouts↗ Online paymentsA payouts platform sends refunds and salaries to thousands of bank accounts at once over UPI or IMPS.
- Bill payment platform↗ Online paymentsA bill payment platform takes your electricity bill by UPI AutoPay on the same date every month.
- UPI payment app↗ Digital bankingA UPI app sends money from your bank account to anyone by scanning a QR code or typing a UPI ID.
- Credit line on UPI↗ Digital lendingA credit line on UPI lets you scan a shop's QR code and pay with borrowed money.
- Payment hub↗ Digital bankingA bank's payment hub sends and receives the bank's UPI payments alongside cards, NEFT and RTGS.
- UPI switch↗ Digital bankingA UPI switch inside each bank receives UPI requests from NPCI and debits or credits the right account.
- Banking APIs↗ Digital bankingBanking APIs let a company add UPI payments to its own app through one connection.
- Digital gold↗ Personal financeA digital gold app debits ₹10 a day by UPI AutoPay and buys gold with it.
- Game top-up website↗ Video gamesA game top-up website lets players without credit cards buy in-game currency by UPI.
- Sports venue booking app↗ Ticketing and venue bookingA sports venue booking app takes payment for an hour on a badminton court by UPI.
- Paid community platform↗ Social mediaA paid community platform collects each member's joining fee by UPI.
- Society management app↗ ProptechA society management app lets residents pay monthly maintenance to the society by UPI.
- Society maintenance billing and accounting↗ ProptechSociety billing software sends each flat its maintenance bill and records the UPI payment against that flat.
- Digital public infrastructure for cities↗ GovTechA city's public services platform lets residents pay property tax and water bills by UPI.