Refund and Cancellation Policy

What this policy covers

This policy explains refunds and cancellations for the paid products on Ingrid (ingrid.fyi), operated by Gridilytic Pvt. Ltd.. The paid products are personalized roadmaps, each a one-time digital purchase of ₹499. See Pricing for what is paid and what is free.

Refunds

Your roadmap is generated for you as soon as your payment succeeds, and appears in your account within minutes. Because it is a personalized digital product that is produced for you on purchase, it is not refundable once it has been generated.

If you believe you were charged in error, contact us with your payment reference and we will look into it.

Cancellation

Each roadmap is a one-time purchase, not a subscription. There is nothing recurring to cancel, and no auto-renewal.

Failed or duplicate payments

If a payment fails but you were still charged, or you were charged more than once for the same purchase, contact us with your payment reference. Where we confirm a duplicate or erroneous charge, we will arrange a refund of the affected amount through the original payment method.

Approved refunds are initiated within 5-7 working days of us confirming the request, and are always returned to the original payment method. How long the amount then takes to reach you depends on your bank or card issuer.

How to raise a billing issue

Email support@ingrid.fyi with your account email and the payment reference, or use the Contact page. We will acknowledge your request within 2 working days and tell you what happens next.