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Home / Product companies / VI · Healthtech and life sciences / Digital health / Telemedicine and online consultation platforms
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Telemedicine and online consultation platforms Seeing a doctor from a phone, by video call, wherever the patient lives Picture a schoolteacher in a small town in Odisha, with a skin problem that will not go away. The nearest skin specialist is in Bhubaneswar, a day's travel there and back. Instead, the teacher opens an app, and talks to a specialist on a video call that evening. The medicine arrives at the door two days later.

A video call with a doctor was a novelty before 2020, and ordinary after it. Seeing a doctor this way is called an online consultation, or teleconsultation. In India, specialists are concentrated in the large cities. So a consultation on a phone reaches people who would otherwise travel for a day. A group of apps has grown around it, with medicines and tests delivered to the door:

  • general medicine
  • skin
  • mental health
  • pregnancy and women's health

This Market Segment is about those apps. Their users are patients, and employers often pay for them as a health benefit. It is a small Market Segment: ten companies, and two more that are covered mainly in other Market Segments.

Every company named here has posted software engineering jobs in India. Famous companies that don't actively hire software engineers in India are left out.

Before, a patient in a small town in Odisha travelled a day to a skin specialist in Bhubaneswar; with an online consultation, an app and a video call reach the specialist the same evening, and the medicine and the blood test come to the door.Before, a patient in a small town in Odisha travelled a day to a skin specialist in Bhubaneswar; with an online consultation, an app and a video call reach the specialist the same evening, and the medicine and the blood test come to the door.

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  • What this section holds
What this section holds

Back to the schoolteacher from the start of this Market Segment. Four companies here cover general care:

Practowith engineers in Bengaluru, is India's best-known platform for booking doctors. Patients find doctors on it, book appointments or consult them online. It also sells doctors the software that their clinics and hospitals run on. MediBuddyoffers consultations, medicines and lab tests. Much of this is paid for through employers' health benefits. (More on those in Market Segment 12.3, Benefits administration software, in Industry Vertical 12, HR tech.) Teladoc Healththe American company for care by video and phone, has engineers in Mumbai. O-Healthwith engineers in Bengaluru, is a telemedicine app. Patients use it to consult doctors by video or voice call, book appointments, order lab tests and medicines, and call an ambulance.

The rest specialise:

Clinikallywith engineers in Delhi, in skin Pinky Promisewith engineers in Mumbai, in women's reproductive and sexual health iMumzwith engineers in Bengaluru, in pregnancy YourDOST and Allmindsin counselling and therapy Valeo Health MEin wellness in the Gulf countries

Two companies covered mainly in other Market Segments deliver what the doctor orders in the consultation:

Orange Health Labswith engineers in Bengaluru, is here for the blood test collected at home. (More on it in Market Segment 24.2, Diagnostics and lab testing, in Industry Vertical 24, Hospitals, diagnostics and medical devices.) PharmEasyis here for the consultations it offers beside its medicines. (More on it in Market Segment 22.7, Pharmacy automation and online pharmacies.) The consultation that begins with a model.

An online consultation now starts with an AI. It asks about the patient's symptoms and history, and suggests what kind of doctor is needed. India's national digital health mission, the Ayushman Bharat Digital Mission, also gives each patient a health ID, called the ABHA number. With the patient's consent, records can be linked to it. The frontier is the patient whose history travels with them from app to app.

One health ID, many apps: under the Ayushman Bharat Digital Mission, records from consultation apps, labs, pharmacies and hospitals can be linked to the patient's ABHA number with the patient's consent.One health ID, many apps: under the Ayushman Bharat Digital Mission, records from consultation apps, labs, pharmacies and hospitals can be linked to the patient's ABHA number with the patient's consent. So the schoolteacher from the start of this Market Segment saw a specialist without leaving town. An app booked the doctor, a video call replaced the journey, and the test and the medicine came to the door.
Who they hire

Who these companies hire, and for what, is on What digital health companies hire for.

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