Patient engagement and scheduling platforms

The front desk, booking, reminding and checking patients in before and after the doctor

Back to the patient in Texas from Market Segment 22.1, Electronic health record (EHR) software. Before seeing the skin doctor, the patient phoned the clinic, waited on hold, and booked an appointment. A reminder arrived by text the day before. At the clinic, the patient filled in forms about allergies and insurance.

Before and after the doctor, there is the front desk:

the phone is answered
the appointment is booked
the forms are filled in
the reminder is sent
the patient is followed up after leaving hospital

The front desk is where a clinic spends much of its staff time. It is also where patients form most of their opinion of the clinic. This Market Segment is about the software for it. The buyers are clinics, medical groups and hospitals, mostly American.

Every company named here has posted software engineering jobs in India. Famous companies that don't actively hire software engineers in India are left out.

The front desk, before and after the doctor: the phone call is answered (2care.ai, Interactly.ai, Pype AI, VoxyHealth), the appointment is booked (Zocdoc, DexCare, Relatient), the reminder is sent (Relatient, Weave), the forms are filled in (Relatient, 2care.ai), and the patient is followed up after discharge (Get Well, Asha Health).

This Market Segment has two sub-segments:

Scheduling and engagement: platforms that manage the patient's journey, from booking to follow-up.

The AI receptionist and nurse: AI voice agents that now answer the clinic's phone.

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Scheduling and engagement
The AI receptionist and nurse

Scheduling and engagement

Patient scheduling and intake, digital front door, bedside and post-discharge engagement, clinic communication, provider marketplaces

Back to the patient's booking, reminder and forms from the start of this Market Segment. Filling in forms before a visit is called intake. Keeping in touch with a patient before, during and after care is called patient engagement. Leaving hospital is called discharge.

Relatient

with engineers in Pune, has the most job postings in this Market Segment. It sells scheduling, digital intake and reminders to American medical groups.

Get Well

with engineers in Bengaluru, sells patient engagement in and after hospital. That covers the screen at the patient's bedside, the text messages that guide a patient after discharge, and help in finding the way between visits.

Get Well (Docent)

is a second name of the same company, also with engineers in Bengaluru. Get Well bought Docent Health.

DexCare

with engineers in Bengaluru, sells the digital front door of health systems, which are large groups of hospitals and clinics. A digital front door is the website or app where a patient starts. It sends each patient to the right kind of care and an open appointment.

Weave

sells dental and medical practices one platform for phone calls, texts, reviews and payments.

Zocdoc

with engineers in Pune, is the American marketplace on which patients find a doctor and book an appointment.

The AI receptionist and nurse

AI voice agents for scheduling, intake, triage and follow-up, patient access automation

Back to the patient's phone call from the start of this Market Segment, and the wait on hold. The companies in this sub-segment answer the phone with an AI voice agent: software that speaks and listens like a person.

Asha Health

with engineers in Bengaluru, runs AI agents that stay in touch with patients between visits. They close gaps in care, such as a check-up that is overdue.

OutcomesAI

sells an AI nursing voice agent for triage and follow-up. Triage means deciding how urgently a patient must be seen.

Five companies sell the AI receptionist: a voice agent that books and moves appointments, and answers routine questions.

2care.ai

with engineers in Bengaluru. Its AI agents answer every call, book appointments, collect the patient's forms and handle referrals to other doctors.

Interactly.ai

with engineers in Hyderabad

Pype AI

VoxyHealth

TriFetch

which also handles the prior authorisation behind the appointment. Prior authorisation is the insurer's approval, needed before some treatments. (More on it in Market Segment 23.1, Revenue cycle management (RCM) software, in Industry Vertical 23, Health insurance and billing.)

The clinic's phone answered by an agent.

American clinics lose patients because their phones are not answered. The voice agents in this sub-segment now answer in natural speech. They fill the appointment slot in the record, and pass on to a person only what needs a person. Most of their makers are small companies building in Bengaluru. The frontier is triage: an agent that decides how urgently a patient must be seen. (More on voice agents in other industries in Market Segment 15.2, Conversational AI for customer service, in Industry Vertical 15, Customer service and CX.)

A call answered by an AI voice agent: it books or moves the appointment in the record, answers routine questions, and, at the frontier, decides how urgently the patient must be seen, passing on to a person only what needs a person.

So the patient from the start of this Market Segment meets software before meeting the doctor. A platform books the visit, sends the reminder and collects the forms. And more and more often, an AI agent answers the clinic's phone.

Who they hire

Who these companies hire, and for what, is on What digital health companies hire for.

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