Tech, ExplainedNetworking, infrastructure and security
Part

Insider risk management

The leaver walking out with the customer list.

INSIDE: DATA LOSS PREVENTION (DLP)HOW IT WORKS · A LEAVING SALES MANAGER AND A LIST OF 4,200 CHEMISTSDay 1: themanager resigns,and HR marks himas a leaverDay 3: heexports 4,200chemist shopsfrom thesales softwareHe renames thefile and locksit in a zip filewith a passwordData lineagestill showsthat the zipfile is thecustomer listHe copies itto a USB drive,and his riskscore risesfrom 12 to 88The copy isblocked, andthe case goesto security,HR and legalALSO TALKS TOSIEM↗ SECURITY OPERATIONS CENTREUser and entity behaviour analytics (UEBA)↗ SECURITY OPERATIONS CENTREData security posture management (DSPM)INSIDE: DATA LOSS PREVENTION (DLP)HOW IT WORKS · A LEAVING SALES MANAGER AND A LISTOF 4,200 CHEMISTSDay 1: the managerresigns, and HR marks himas a leaverDay 3: he exports 4,200chemist shops from thesales softwareHe renames the file andlocks it in a zip filewith a passwordData lineage still showsthat the zip file is thecustomer listHe copies it to a USBdrive, and his risk scorerises from 12 to 88The copy is blocked, andthe case goes tosecurity, HR and legalALSO TALKS TOSIEM↗ SECURITY OPERATIONS CENTREUser and entity behaviouranalytics (UEBA)↗ SECURITY OPERATIONS CENTREData security posturemanagement (DSPM)INSIDE: DATA LOSS PREVENTION (DLP) · A LEAVINGSALES MANAGER AND A LIST OF 4,200 CHEMISTSDay 1: the manager resigns, and HR markshim as a leaver↓Day 3: he exports 4,200 chemist shopsfrom the sales software↓He renames the file and locks it in a zipfile with a password↓Data lineage still shows that the zipfile is the customer list↓He copies it to a USB drive, and his riskscore rises from 12 to 88↓The copy is blocked, and the case goes tosecurity, HR and legalALSO TALKS TOSIEM↗ SECURITY OPERATIONS CENTREUser and entity behaviouranalytics (UEBA)↗ SECURITY OPERATIONS CENTREData security posture management (DSPM)
Insider risk management follows a customer list from its export through renaming and zipping, raises the leaving manager's risk score from 12 to 88, and blocks the copy to a USB drive.
opens a page inside this one a page in the same scene a page in another scene a concept page a label only, with no page

Insider risk management is software that watches for employees, contractors and partners who misuse their access to company data, most often by taking the data with them when they leave. An insider is anyone who already has a valid login. So the usual defences against outside attackers do not stop an insider.

Many insiders are not criminals. Some are careless. Some believe that a list they worked on belongs to them. But the most common serious case is the leaver: an employee who has resigned, and who copies customer data before the last day.

Imagine a regional sales manager at a pharmaceutical distributor in Lucknow. He resigns to join a rival company, and starts his 30-day notice period. Two days later, he exports the list of 4,200 chemist shops and their order histories from the company's sales software. He renames the file "family_photos", puts it inside a zip file locked with a password, and copies the zip file to a USB drive.

A data loss prevention (DLP) rule that reads file contents would miss this. The zip file is locked, so its contents cannot be read, and its name looks harmless. Insider risk software does not need to read the contents. It follows each piece of data from where it was created. It recorded that this file came from an export of the sales software, that it was renamed and zipped, and where it went next. This record of a file's history is called data lineage. So the zip file is still known to be the customer list.

The software also adds context. The HR system has marked the manager as a leaver. A leaver copying customer data to a USB drive is a far stronger warning sign than the same action by someone who is staying. So the software raises his risk score from 12 to 88 out of 100, blocks the copy and alerts the security team. The case then goes to a small group that usually includes HR and legal staff as well as security.

This part is close to user and entity behaviour analytics (UEBA), which learns the normal behaviour of every account. UEBA studies what an account does. Insider risk software follows the data. Its alerts are sent to the SIEM, and it uses the labels from data security posture management (DSPM) to know which data matters most.

Watching employees this closely raises questions of its own. Companies usually tell staff, in their written policies, that work devices are monitored, and they limit who may read the records.

Tech, Explained is a part of ingrid.fyi. Every page explains one piece of technology in plain words.