IT management and workplace tools

IT management and workplace tools are the software an IT department uses to keep a company's people working. They run the IT service desk where every request and outage becomes a ticket, reach into every laptop and server from a distance to patch, support and secure it, and keep track of every application the company pays for. They serve desktops from the data centre, measure how well each employee's computer is working, and give people the shared spaces where they plan work together and find what the company already knows. This Industry Vertical holds the companies that sell all of it.

The customers of an IT department are the company's own employees, so this is software almost everyone at work has used without choosing it. Many of these companies build in India. ServiceNow and Ivanti build in Hyderabad and Bengaluru, Omnissa and Citrix carry the virtual desktop forward from Bengaluru and Chennai, ConnectWise and Kaseya build the tools of managed service providers in Pune and Bengaluru, and Smartsheet, Glean and Notion have Indian centres of their own. India has founded companies here too, like Zluri, Atomicwork, Celoxis and NimbleWork, and DevRev, started by a co-founder of Nutanix.

For an engineer, this is long-lived systems software as much as web software, and the hiring leans towards experienced engineers. .NET and cloud engineers stand out, and C/C++ systems engineers have a real place, because remote access and virtual desktops live close to the operating system. GenAI engineers build the agents that resolve an IT ticket or find the right document for an employee.

IT management and workplace tools is one of the Industry Verticals of Domain IV, Enterprise SaaS and software. Every company named on this page has posted software engineering jobs in India.

The three Market Segments

The Market Segments go from the IT department's service desk, to the computer on each employee's desk, to the work those employees do together.

IT service management (ITSM) and IT operations software

The service desk, remote monitoring and support, and the management of a company's software estate come from companies like ServiceNow, Ivanti, ConnectWise, Kaseya and Zluri.

Virtual desktops (VDI) and digital employee experience

Desktops served from the data centre, and the measurement and management of each employee's devices, come from companies like Omnissa, Citrix, Nexthink and Esper.

Work management and knowledge platforms

Project plans, shared workspaces and search across everything a company knows come from companies like Smartsheet, Planview, Notion, Glean and DevRev.

Who they hire

What IT management and workplace tools companies hire software engineers for, and which roles they hire, is on the IT management and workplace tools hiring page.

That is IT management and workplace tools, the software that keeps a company's own people working.