India matters to this software as one of its largest markets and as a place where it is built. Every day Indian businesses send enormous volumes of messages to phones, and Indian messaging companies like Route Mobile in Mumbai and ValueFirst in Delhi NCR carry them to the operators. Plivo wrote its first code in Bengaluru, and global companies like Vonage, RingCentral and Mitel build their products in Bengaluru, with Avaya in Pune.
For an engineer, this work is closer to a software-as-a-service product than to network equipment. The engineering is an API that has to deliver every message and connect every call reliably, a phone and meetings app that runs on laptops and phones, and an admin console for the businesses that buy it. Voice AI that transcribes calls and answers them is part of the product too.
Business communications is one of the Industry Verticals of
The Market Segments cover the two ways a business talks over the network, through messages and calls sent from its own code, and through the phone system its staff use.
The platforms that let a business send messages and make calls through an API, and the Indian companies that carry those messages to the operators, are here, like Vonage, Sinch, Plivo, Route Mobile and ValueFirst.
The cloud phone system with video meetings and team chat, and the older office phone makers moving to the cloud, come from companies like RingCentral, Dialpad, Zoom, Avaya and Mitel.
What business communications companies hire software engineers for, and which roles they hire, is on