Restaurant management and workplace dining software

The restaurant's back office, and feeding the office

It is Friday night at a busy restaurant in Koramangala. Orders are arriving from two delivery apps, from the restaurant's own website, and from the tables. Each app has its own menu and its own prices. (More on the delivery apps in Market Segment 28.1, Food and grocery delivery apps.)

A restaurant runs on several systems at once:

the till, the billing counter, which the industry calls the point of sale (POS)
the kitchen display, a screen in the kitchen that shows each order
the online ordering system
the loyalty scheme, which rewards regular customers
the orders arriving from several delivery apps at once
the payroll and the accounts behind all of them

A restaurant runs on several systems at once: the till, the kitchen display, online ordering, the loyalty scheme, orders from several delivery apps, and the payroll and accounts behind them.

This Market Segment covers the software of restaurants. It also covers the software of office canteens and caterers, the companies that feed employees at work. The restaurant's payments are covered in Market Segment 17.2, Payment gateways (in Industry Vertical 17, Payments).

Every company named here has posted software engineering jobs in India. Famous companies that don't actively hire software engineers in India are left out.

This Market Segment has one sub-segment.

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The restaurant's systems and the office canteen

The restaurant's systems and the office canteen

Back to the busy Friday night from the start of this Market Segment. The first two companies sell the restaurant's main system.

Toast

with engineers in Bengaluru and Chennai, has the most job postings in this Market Segment. It sells American restaurants their whole system: the till and the handheld device waiters carry, the payments, the online ordering, the payroll, and loans against future sales. It builds a large share of this in India. Its payments are why Toast also appears in Market Segment 17.2, Payment gateways.

PAR Technology

with engineers in Delhi, sells the point of sale, the ordering and the Punchh loyalty system of large restaurant chains. (More on the billing counter in other kinds of shops in Market Segment 17.3, Point of sale (POS), in Industry Vertical 17, Payments.)

The next three companies deal with the delivery apps, and the money that comes from them.

UrbanPiper

with engineers in Bengaluru, connects Indian restaurants to all the delivery apps at once. The orders arrive in one place, and a menu change shows up everywhere.

Voosh

with engineers in Bengaluru, recovers the money restaurants lose to disputed orders on the delivery apps. A dispute is when a customer complains, say about a missing item, and the app takes the refund out of the restaurant's payout. Voosh also manages the restaurant's reviews.

Loop AI

reconciles the delivery apps' payouts with the restaurant's accounts. Reconciling means checking that the money paid matches the orders delivered.

Many order channels joined into one: orders from the delivery apps, the website and the tables arrive in one place through UrbanPiper, while Voosh recovers money lost to disputed orders and Loop AI checks that payouts match the orders delivered.

The last two companies feed people at work. Think of Monday lunch on an office campus, pre-ordered on the cafeteria's app.

SmartQ

with engineers in Bengaluru, runs the digital cafeterias of corporate campuses: the pre-order app, the kiosk where you order, and the billing.

Zerocater

provides American offices with catered meals, which employees choose in an app.

The restaurant that runs on many apps.

A restaurant now takes orders from its own website, from several delivery apps and from the table. Each has its own menu, prices and disputes. The software that joins them has become as important as the till. So have the AI models that set prices for each channel and recover lost money.

That is the restaurant's back office: the till, the delivery apps joined into one, the money recovered from disputes, and the office canteen that runs on an app.

Who they hire

Who these companies hire, and for what, is on What foodtech and quick commerce companies hire for.

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