Hospital operations software

Running the hospital, from checking a surgeon's licence to tracking every instrument and fridge

Back to the grandmother in Texas from Market Segment 22.1, Electronic health record (EHR) software, and her hip operation. Behind that one operation, the hospital had many things to get right:

The surgeon's licence, and the right to operate at this hospital, had to be checked.
An operating theatre had to be booked, with the whole team free at the same time.
The surgical instruments had to be sterilised, and brought back to the right theatre.
The equipment, down to the pump that fed her medicine, had to be found and in working order.
The supplies, from gloves to the artificial hip itself, had to be bought.

Behind one hip operation: the surgeon's licence is checked (symplr, CertifyOS), the theatre is booked (Surgimate), the instruments are sterilised and returned (Censis Technologies), the equipment is found and working (CenTrak), and the supplies are bought (GHX India).

A hospital is also a large and complicated business, with thousands of staff. This Market Segment is about the software of its operations: the part of the hospital the patient never sees. The buyers are hospitals, mostly American. It is a small Market Segment: nine companies, and one more that is covered mainly in another Market Segment.

Every company named here has posted software engineering jobs in India. Famous companies that don't actively hire software engineers in India are left out.

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The staff. Back to the grandmother's surgeon from the start of this Market Segment. Checking that every doctor holds a valid licence, and is allowed to do each procedure at the hospital, is called credentialing.

symplr

with engineers in Bengaluru, has the most job postings in this Market Segment. It sells the operations platform of American hospitals. The platform covers credentialing, staff scheduling, contracts and compliance. Its Bengaluru centre is among its largest.

CertifyOS

with engineers in Bengaluru and Pune, sells credentialing, and management of the list of doctors a health plan works with, as an API. Its buyers are health plans and digital-health companies.

The theatre and the instruments. Back to the grandmother's operation.

Surgimate

with engineers in Mumbai, schedules surgeries and coordinates the surgical team.

Censis Technologies

with engineers in Bengaluru, tracks surgical instruments through sterilisation, and back to the operating theatre.

The equipment. Back to the pump that fed the grandmother's medicine.

CenTrak

with engineers in Bengaluru, finds equipment and people inside the hospital. It also monitors the hospital's fridges and rooms, for example that medicines are kept cold enough.

Fluke Health Solutions

with engineers in Bengaluru, makes the test equipment and radiation-safety devices with which hospitals check their machines. (More on the machines in Market Segment 24.4, Medical device makers.)

The intensive care unit and the whole hospital. After her operation, the grandmother spent a night in the intensive care unit (ICU), wired to monitors.

zMed Healthcare

with engineers in Bengaluru, builds AI software that joins a hospital's medical devices and its daily work on one platform. It connects directly to ICU machines, such as monitors and ventilators, and collects each patient's vital signs automatically, so nobody has to type them in. Its AI spots early signs that a patient is getting worse, and cuts down false alarms from the equipment. It also runs tele-ICU: doctors watching intensive care units from a remote command centre. And it sells a hospital software suite that combines the patient record, the operating theatre, the emergency room and administration in one system.

The intensive care unit on one platform: monitors, ventilators and other ICU machines feed vital signs straight into one system, whose AI gives early warning of a patient getting worse and cuts false alarms, while doctors can watch the unit from a remote command centre (zMed Healthcare).

Indian hospital chains. Most companies here sell to American hospitals. One builds for India's own hospital chains.

LeapHealth

with engineers in Bengaluru, sells an AI platform built for Indian hospital chains, by people who know how hospital operations actually run.

One more company

Practice by Numbers

with engineers in Delhi, sells analytics to dental practices.

One company covered mainly in another Market Segment belongs here too. Back to the artificial hip and the gloves.

GHX India

with engineers in Hyderabad, is here for hospitals' supplies: buying them, keeping stock and handling the invoices. (More on it in Market Segment 30.1, Supply chain planning software, in Industry Vertical 30, Supply chain and logistics.)

The hospital that schedules itself.

The operating theatre, the bed and the nurse's shift are a hospital's scarcest resources. They are still largely scheduled by hand, and by phone. AI models now forecast how many patients will be admitted, schedule theatres and staff, and track every instrument and pump as it moves. The hospitals that use them treat more patients in the same buildings.

So the grandmother's operation from the start of this Market Segment ran on software she never saw. It checked her surgeon, booked the theatre, tracked the instruments, found the pump and bought the hip.

Who they hire

Who these companies hire, and for what, is on What hospital, diagnostics and medical device companies hire for.

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